Refund policy

14‑day right of withdrawal
Under French law, you have 14 calendar days from the date you receive your order to change your mind and return the item. The product must be unused, in its original packaging, and with all tags and accessories still attached.

Before you return
Please email us at info@sharoo.eu before sending anything back. Include your order number, proof of purchase, and a brief reason for the return. For damaged or incorrect items, attach a couple of photos – this helps us resolve the issue faster. We will reply within one business day with a return authorisation.

Return address
Ship your return to the following physical address:
695 Route de Vauvenargues
13100 Saint‑Marc‑Jaumegarde
France

Important: do not send returns to this address without prior email confirmation – we need to verify your eligibility first. If you send an unauthorised return, we may not be able to process it.

Return shipping cost

• If you are returning because you changed your mind or ordered the wrong size: you cover the return postage. We do not charge any restocking or handling fee for returns.

• If the product arrived faulty, damaged, or does not match what you ordered: we cover the return shipping. After you contact us and we verify the issue, we will send you a prepaid return label.

Refund timeline
Once your return reaches us and we check its condition, we will issue the refund to your original payment method within 1‑3 business days. After we release the refund, your bank or card issuer typically takes an additional 6‑10 business days to post the amount back to your account. In total, the process usually takes 7‑13 business days from the day we receive your parcel.

We will notify you by email as soon as we have initiated the refund.