How long does delivery take?
We process orders in 1‑2 business days, and delivery within metropolitan France takes 3‑5 business days after dispatch – so you should receive your order within 4‑7 business days in most cases.
Do you ship to my overseas department (Guadeloupe, Martinique, etc.)?
Not at this time. We currently limit our deliveries to metropolitan France and Corsica to keep shipping fast and reliable.
Is shipping really free?
Yes. There is no minimum order value required – every order qualifies for free standard delivery.
I changed my mind – can I return the item?
Yes. You have 14 days from delivery to inform us and send the item back. Remember, for change‑of‑mind returns, the return postage is your responsibility. Our full return address is listed in the Return & Refund Policy.
How soon will I get my refund?
We process refunds within 1‑3 business days after we receive your return. Your bank may take an additional 6‑10 business days to clear the funds – most customers see the money back in 7 to 13 business days.
What if my order arrives damaged or defective?
Please email us within 48 hours with photos of the packaging and the item. We will arrange a replacement or refund, and we will cover the return shipping costs.
Can I track my parcel?
Absolutely. You will receive a tracking link via email once your order is shipped. You can also log in to your account (if you registered) to check the status.
Do you sell to businesses or for resale?
We primarily sell to individual consumers. For business enquiries or bulk orders, please contact us directly and we will see if we can accommodate your request.
What if I have a question not listed here?
Just send an email to info@sharoo.eu or call us during business hours. We are happy to help.